The CrayonsCRM Difference: How Open Homes Become a Five-Star Google Review Experience
Most agencies see open-for-inspections as a routine operational task:
Arrive, check people in, let them through, move on.
But the moment your team understands that every tenant will be able to review their experience, the entire energy of an open home shifts.
Service becomes sharper.
Presentation becomes intentional.
Professionalism becomes visible.
And this is where CrayonsCRM transforms the entire process.
The Mindset Shift That Changes Everything
Here’s the truth:
The fastest way to get a one-star review is to turn up late, unprepared, or disconnected.
Tenants don’t care why it happened.
They only remember how they were treated.
But the moment your team realises:
“Every tenant I meet today can review me,” everything changes.
Suddenly the open home isn’t a box-ticking exercise —
it becomes a five-star moment.
Agents begin showing up like this:
Arriving early
Turning all the lights on
Presenting the property properly
Greeting people by name
Smiling and engaging
Sharing information clearly
Being warm, patient, and helpful
Bringing branded water bottles
Offering little touches that feel thoughtful
That single shift — knowing tenants will review them — drives better habits than any training manual ever could.
This is the core of the CrayonsCRM difference.
Why Outdated Check-In Systems Hold Teams Back
Many agencies still operate open homes using old processes:
manual name lists, long queues, slow entry, and no structure.
These outdated workflows:
Distract the agent
Delay the crowd
Reduce engagement
Create frustration
Undermine professionalism
Worst of all, they stop the agent from making a great first impression —
the exact moment a tenant decides what your agency is like.
Open homes become messy instead of memorable.
The CrayonsCRM Way: Simple, Modern, High-Impact
CrayonsCRM replaces outdated methods with a seamless QR-code system that:
✔ Captures clean tenant data
✔ Speeds up entry
✔ Creates instant engagement
✔ Frees the agent for real connection
✔ Builds a communication channel
✔ Feels modern and professional
Tenants simply scan, sign in, and enter.
No lines. No delays. No awkwardness.
This gives agents what they’ve never had before at an open home:
💬 Time to be present
💬 Time to communicate
💬 Time to build rapport
The technology handles check-in.
The agent handles the experience.
AI Support That Lifts Service Even Higher
Once tenants sign in, they receive:
A direct link to apply
Property information
A direct channel to ask questions
And with SophieBot, every common question can be answered in real time:
“Is it pet-friendly?”
“What’s the move-in date?”
“Where do I apply?”
“What’s included?”
This eliminates repetitive back-and-forth and saves the team hours —
while delivering quicker answers than a phone call ever could.
Feedback That Drives Real Change
After the inspection, tenants receive a quick CrayonsCRM survey:
Rating the property
Rating the service
Providing written comments
Then they’re invited to leave a Google review — often with a prize incentive attached.
This feedback doesn’t just help the business.
It reinforces the mindset inside the team:
“Every interaction matters – why? – because tenants will talk about it.”
The result?
⭐ More five-star reviews
⭐ More consistent service
⭐ Better presentation
⭐ A stronger online reputation
⭐ A team that naturally rises to the occasion
CrayonsCRM doesn’t create better agents —
it creates an environment where better behaviour becomes normal.
The Takeaway
When tenants can review every interaction, agents start showing up like five-star professionals — because they know every moment counts.
CrayonsCRM simply gives them the tools to:
✔ Impress people from the moment they arrive
✔ Run smooth, organised open homes
✔ Deliver faster information with AI
✔ Capture meaningful feedback
✔ Generate Google reviews consistently
✔ Build a reputation that attracts more business
The Crayons difference isn’t the QR code. It’s the process it unlocks.
Discover CrayonsCRM — built for property managers by property managers.