Privacy policy.

Crayons CRM Privacy Policy
Last Updated: [25/03/2025]
ABN: 67 685 881 823

1. Introduction

At Crayons CRM ("we," "us," or "our"), your privacy is important. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing or using our platform, including our website and CRM software ("Platform"), you consent to the practices described herein.

2. Types of Information Collected

We may collect both Personal and Non-Personal Information:

  • Personal Information: Name, phone number, email, address, employment details, rental history, financial information (e.g., bank details for payments), property details, and user credentials.

  • Non-Personal Information: Usage data, website browsing activities, IP addresses, cookies, and analytics.

3. How We Collect Information

We collect information via:

  • Direct interactions: When you submit enquiries, register accounts, apply for rentals, or contact customer support.

  • Third parties: Such as property managers, real estate agents, reference-checking agencies, advertising and marketing partners, and publicly available sources.

  • Automatic collection: Through cookies, analytics tools, and other similar tracking technologies.

4. Purpose of Collection and Use

We use personal information to:

  • Deliver and personalise CRM services, property management, leasing services, and support.

  • Process applications, manage tenancy agreements, and perform reference checks.

  • Improve, test, and develop our Platform’s features and functionality.

  • Communicate about security updates, service changes, marketing content, and newsletters, based on your communication preferences.

  • Fulfill legal, regulatory, accounting, and compliance requirements.

5. Sharing Your Information

We do not sell your information. Information may be shared with:

  • Landlords, property owners, and property managers (for tenancy applications and property management).

  • Reference-checking agencies (to verify rental and employment history).

  • Approved third-party service providers (e.g., maintenance contractors, IT services, and marketing providers).

  • Government and regulatory authorities (if required by law).

  • Affiliates or partners to provide marketing or promotional opportunities.

6. International Data Transfers

Some third-party providers may process your personal information overseas. When we transfer your personal information internationally, we ensure compliance with Australian privacy laws, and we implement appropriate measures to protect your data.

7. Data Security and Retention

We implement administrative, technical, and organisational security measures designed to protect your personal information from unauthorised access, disclosure, or misuse. We retain personal information only for as long as necessary for the purposes outlined in this policy or as required by law.

8. Your Rights and Choices

You have the right to:

  • Access and request corrections to your personal information.

  • Request deletion of your personal information, subject to legal and contractual restrictions.

  • Opt-out from receiving marketing communications by contacting us directly.

9. Cookies and Analytics

We use cookies and analytics tools (e.g., Google Analytics) to enhance your user experience and analyse Platform usage. You may disable cookies in your browser settings, but doing so might limit some Platform features.

10. Children's Privacy

Our Platform is not directed to children under the age of 16, and we do not knowingly collect information from minors.

11. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website with the effective date clearly indicated.

12. How to Contact Us

For questions, corrections, or complaints about this Privacy Policy or our privacy practices, please contact:

  • 📧 Email: info@crayonscrm.com.au

  • 📞 Phone: 0431492122

  • 📍 Address: PO Box 5152, West End, Qld, 4101

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.