Crayons CRM Privacy Policy
Last Updated: [28/03/2025]
ABN: 67 685 881 823

1. Introduction

At Crayons CRM ("we," "us," or "our"), your privacy is important. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing or using our platform, including our website and CRM software ("Platform"), you consent to the practices described herein.

2. Types of Information Collected

We may collect both Personal and Non-Personal Information:

  • Personal Information: Name, phone number, email, address, employment details, rental history, financial information (e.g., bank details for payments), property details, and user credentials.

  • Non-Personal Information: Usage data, website browsing activities, IP addresses, cookies, and analytics.

3. How We Collect Information

We collect information via:

  • Direct interactions: When you submit enquiries, register accounts, apply for rentals, or contact customer support.

  • Third parties: Such as property managers, real estate agents, reference-checking agencies, advertising and marketing partners, and publicly available sources.

  • Automatic collection: Through cookies, analytics tools, and other similar tracking technologies.

4. Purpose of Collection and Use

We use personal information to:

  • Deliver and personalise CRM services, property management, leasing services, and support.

  • Process applications, manage tenancy agreements, and perform reference checks.

  • Improve, test, and develop our Platform’s features and functionality.

  • Communicate about security updates, service changes, marketing content, and newsletters, based on your communication preferences.

  • Fulfill legal, regulatory, accounting, and compliance requirements.

5. Sharing Your Information

We do not sell your information. Information may be shared with:

  • Landlords, property owners, and property managers (for tenancy applications and property management).

  • Reference-checking agencies (to verify rental and employment history).

  • Approved third-party service providers (e.g., maintenance contractors, IT services, and marketing providers).

  • Government and regulatory authorities (if required by law).

  • Affiliates or partners to provide marketing or promotional opportunities.

6. International Data Transfers

Some third-party providers may process your personal information overseas. When we transfer your personal information internationally, we ensure compliance with Australian privacy laws, and we implement appropriate measures to protect your data.

7. Data Security and Retention

We implement administrative, technical, and organisational security measures designed to protect your personal information from unauthorised access, disclosure, or misuse. We retain personal information only for as long as necessary for the purposes outlined in this policy or as required by law.

8. Your Rights and Choices

You have the right to:

  • Access and request corrections to your personal information.

  • Request deletion of your personal information, subject to legal and contractual restrictions.

  • Opt-out from receiving marketing communications by contacting us directly.

9. Cookies and Analytics

We use cookies and analytics tools (e.g., Google Analytics) to enhance your user experience and analyse Platform usage. You may disable cookies in your browser settings, but doing so might limit some Platform features.

10. Children's Privacy

Our Platform is not directed to children under the age of 16, and we do not knowingly collect information from minors.

11. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website with the effective date clearly indicated.

12. How to Contact Us

For questions, corrections, or complaints about this Privacy Policy or our privacy practices, please contact:

  • Email: info@crayonscrm.com.au

  • Phone: 0431 492 122

  • Address: PO Box 5152, West End, Qld, 4101

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.




CRAYONS CRM PTY LTD TERMS AND CONDITIONS

Effective Date: 28/03/2025

1. Introduction

This Agreement ("Agreement") is entered into between Crayons CRM PTY LTD ("Company," "we," "us," "our") and the Customer ("Client," "you," "your"). By engaging our services, you agree to the terms of this Agreement.

2. Definitions

  • Client: The individual or business engaging Crayons CRM PTY LTD services.

  • Services: Software, CRM solutions, property management tools, and related offerings provided by Crayons CRM PTY LTD.

  • Agreement Term: Duration the Client uses Crayons CRM PTY LTD services.

  • Confidential Information: Non-public data exchanged between Crayons CRM PTY LTD and the Client.

  • Force Majeure: Events outside the reasonable control of either party preventing fulfillment of obligations.

3. Services Provided

Crayons CRM PTY LTD provides comprehensive CRM and property management solutions, including:

  • Automated marketing and lead nurturing

  • AI-powered tenant communication

  • SMS notifications and tenancy database integration

4. Acceptance & Contractual Engagement

By accessing or using Crayons CRM PTY LTD services or electronically signing up, you explicitly acknowledge and agree to these Terms and Conditions.

5. Registration & Account Security

Clients must ensure all registration details are accurate and kept current. Passwords and login credentials must remain confidential and secure. Crayons CRM PTY LTD assumes any actions taken under your account are authorised by you unless notified immediately otherwise.

6. Payment Terms

  • Contract Terms: Month-to-month subscription.

  • Payment Method: Direct Debit preferred. Alternative methods available upon request.

  • Late Payments: Payments overdue by more than 7 days incur late fees.

  • Suspension: Services may be suspended if payments exceed 14 days overdue.

7. Pricing & Fee Adjustments

Crayons CRM PTY LTD may offer introductory, discounted, or special pricing which is subject to change. Prices may increase after an introductory period, and Crayons CRM PTY LTD reserves the right to adjust fees with 30 days’ prior notice. Continued use after notice constitutes acceptance of adjusted pricing.

8. Term and Termination

  • Agreement continues on a month-to-month basis.

  • Either party may terminate with 30 days’ written notice.

  • Crayons CRM PTY LTD reserves the right to terminate services immediately for non-payment, fraud, or breach of terms.

9. Client Responsibilities

  • Provide accurate, current data for property listings and tenant processing.

  • Ensure compliance with relevant real estate and fair trading laws.

  • Maintain confidentiality and security of login credentials; prevent unauthorised access.

  • Do not resell, misuse, or redistribute Crayons CRM PTY LTD software without explicit consent.

10. User Management (Invited Users)

Clients are responsible for managing all users invited onto the platform, ensuring their compliance with these terms, and remain liable for any breaches committed by invited users.

11. Confidentiality & Data Protection

  • Crayons CRM PTY LTD commits to protecting all client-provided data per the Privacy Act 1988 (Cth).

  • Client must safeguard login details, avoiding unauthorised third-party access.

  • Crayons CRM PTY LTD may use anonymised data for analytics and service improvements.

  • Client retains ownership of all data provided or uploaded into the Crayons platform. Upon termination, data retrieval is permitted within 30 days; data may thereafter be permanently deleted.

  • Crayons CRM PTY LTD may utilise aggregated and anonymised tenant data to generate analytical profiles and predictive models for marketing optimisation purposes, including the creation of targeted or similar audience segments on third-party digital advertising platforms. Client acknowledges and consents to this usage.

12. Data Breach and Security

Clients must immediately notify Crayons CRM PTY LTD of any suspected data breach or unauthorised access and fully cooperate with investigations or remedial actions required by law or requested by Crayons CRM PTY LTD.

13. Intellectual Property

All software, interfaces, documentation, and data analytics developed or provided by Crayons remain the intellectual property of Crayons. Clients have a limited, non-transferable, non-exclusive right to use the services solely for internal business purposes.

14. Warranty Disclaimer

Services provided by Crayons are offered "as is" without any express or implied warranties. Crayons does not guarantee uninterrupted service, error-free operation, or suitability for any particular purpose.

15. Liability, Limitation & Indemnity

  • Crayons CRM PTY LTD is not liable for indirect, incidental, or consequential damages from service use.

  • Client indemnifies Crayons CRM PTY LTD against claims or damages arising from misuse.

  • Crayons CRM PTY LTD's total liability under this Agreement shall be limited to the fees paid by the Client within the preceding 12 months.

  • Crayons CRM PTY LTD is not responsible for disruptions due to Force Majeure events (e.g., natural disasters, cyberattacks).

16. Amendments & Updates

  • Terms may be updated with 30 days' notice.

  • Continued service use constitutes acceptance of updated terms.

17. Links and Third-Party Integrations

Services may include third-party links or integrations. Crayons CRM PTY LTD is not responsible for third-party content or services, governed by separate terms.

18. Feedback and Suggestions

Clients grant Crayons CRM PTY LTD a worldwide, perpetual, royalty-free license to use feedback, suggestions, or recommendations provided to improve services.

19. Assignment

Neither party may assign, transfer, or sublicense this Agreement without prior written consent from the other party, except in cases involving mergers, acquisitions, or asset sales.

20. Severability

If any provision in these Terms is held invalid or unenforceable, such provision will be modified minimally necessary, with the remainder enforceable.

21. Notices

All notices, including termination and amendments, must be in writing via email to official contact details. Notices are considered delivered upon confirmed receipt.

22. Governing Law

This Agreement is governed by Queensland, Australia law. Disputes shall be resolved under Brisbane court jurisdiction.

23. Dispute Resolution

Parties must first attempt resolution via mediation. Unresolved disputes proceed to arbitration in Brisbane, Queensland, with each party bearing its own costs.

24. Entire Agreement

These Terms represent the entire agreement regarding Crayons CRM PTY LTD services, superseding all prior communications or agreements.

25. Contact Information

For inquiries regarding this Agreement:

📧 Email: info@crayonscrm.com.au
📞 Phone: 0431 492 122
📍 Business Address: PO Box 5152, West End, Qld, 4101

By accepting, the Client confirms authority to enter this Agreement on behalf of their business.