Simplify Your Workday: One Place for All Communication

In most real estate offices, communication still feels like a juggling act.

You’ve got phone calls, scattered emails, portal messages, and the occasional text — usually from someone’s personal phone.

It’s disjointed, inconsistent, and time-consuming.

And when you’re dealing with hundreds of tenant enquiries, applications, and follow-ups each week, that kind of system simply doesn’t scale.

That’s where CrayonsCRM steps in.

CrayonsCRM brings every form of communication — phone calls, emails, and now two-way text messaging — into one seamless platform, giving your team full visibility and control from a single dashboard.

From Missed Messages to Meaningful Conversations

The reality is that most agencies underuse text messaging as a professional communication tool. It’s fast, direct, and convenient, but because it’s not built into traditional systems, it’s often avoided or handled off-platform on personal phones.

CrayonsCRM changes that.

With built-in SMS, you can communicate with tenants and applicants directly — without ever leaving the CRM. Every message is logged, tracked, and visible to your entire team.

That means no more lost replies, no more double handling, and no more confusion about who said what and when.

Sophie Handles the First Step

When a tenant makes an enquiry, Sophie, your AI leasing assistant, steps in instantly.

She handles all the initial communication — answering questions about inspection times, rent details, and how to apply — giving tenants quick, clear, and friendly responses 24/7.

No waiting for callbacks. No missed opportunities.

This not only gives tenants a great first impression, but also frees your team from repetitive admin so they can focus on qualified leads who are ready to move.

Seamless Communication Through the Application Process

Once a tenant applies, communication doesn’t stop — it becomes even more important.

CrayonsCRM allows your property managers and VAs to send and receive text messages directly from the CRM. They can follow up on missing documents, update applicants on progress, or confirm details quickly — all while keeping the full history linked to the property and tenant record.

Tenants love it because it’s simple. They can respond from their phone without needing to call or email.
Your team loves it because everything stays organised, visible, and trackable.

It’s real-time communication without the chaos.

A Better Experience for Everyone

Communication during the leasing process is often the difference between a good experience and a frustrating one.

Crayons gives your agency the structure to offer both speed and service — keeping prospective tenants engaged right through to approval.

✅ All conversations — calls, emails, texts — in one place
✅ Faster response times and reduced phone traffic
✅ Clear visibility for your whole team
✅ Empowered VAs who can manage tenant communication seamlessly
✅ A professional, consistent experience for every applicant

It’s smoother for tenants, simpler for your team, and smarter for your business.

Why It Matters

Leasing is one of the most communication-heavy parts of property management. The faster and clearer your responses, the more likely you are to secure the right tenant quickly.

By managing every interaction in one place — and blending automation with personal touch — you create an experience that’s efficient, responsive, and genuinely enjoyable for everyone involved.

The Takeaway

CrayonsCRM takes the stress out of communication.

By combining automation, two-way text messaging, and clear conversation tracking, your agency can deliver a higher level of service without adding to your workload.

No more chasing missed calls. No more scattered replies.
Just simple, smart communication — all in one place.

Because great property management starts with great conversations.

💡 CrayonsCRM Insight

CrayonsCRM brings people, properties, and communication together — giving agencies a connected system that makes every interaction smoother, faster, and more personal.

Discover CrayonsCRM — built for property managers by property managers.