When Every Enquiry Matters — But Time Is Limited

Written Tuesday 11th Nov, 2025.

As of Monday night, our team has already handled 48 rental enquiries in just two days — 26 today and 22 yesterday.

That’s nearly 50 conversations before the week has even begun.

In a perfect world, every one of those prospective tenants would get a personal phone call — a warm chat walking them through the property, just like you would with a buyer. But the reality is, the sheer volume of enquiries makes that impossible without dropping the ball elsewhere.

Most tenants don’t want a phone call — they just want their questions answered quickly:

“When’s the next inspection?”
“Are pets allowed?”
“When will it be available?”

And that’s exactly where Sophie, powered by CrayonsCRM, steps in.

High Volume, High Touch — Without the Overload

Sophie instantly replies to every enquiry with the right information — open home times, rent details, application links — delivered in a friendly, conversational tone.

Tenants feel seen and supported.
Agents stay focused on the human side of leasing — the qualified tenants ready to apply or inspect.

Compare that to some systems out there that simply send a blanket message like:

“Thanks for your enquiry. The next inspection is Saturday at 11am.”

That might be efficient, but it’s not helpful.

There’s nothing more frustrating for a tenant than receiving a text about the open home when all they wanted to know was whether pets are allowed or if a specific move-in date works — and the only way to get that answer is by calling the agent.

Crayons does it differently.
It’s built for real conversations, not just replies. Sophie gives tenants the exact answers they need while still keeping it personal — freeing agents to focus on the moments that matter.

The Human Edge in a Digital Flow

By automating the noise, CrayonsCRM gives agents back control of their time — turning chaos into clarity.

Sophie doesn’t replace personal contact; she makes it possible.
Because when enquiry numbers hit double digits before Tuesday, the smartest move isn’t more calls — it’s smarter communication.

See How CrayonsCRM Can Help

If your inbox is overflowing and your phone never stops ringing, it’s time to meet Sophie.
CrayonsCRM keeps communication fast, friendly, and consistent — so every tenant gets the answer they need, and your team gets time back to grow.

👉 Discover CrayonsCRM — built for property managers by property managers.