Changing Your Mindset: From Dreading Reviews to Driving Them

Let’s be honest — in property management, getting that dreaded “You’ve received a new Google review” email can make your stomach drop.

In this industry, even the simplest thing — a missed call, a delayed repair, or a small misunderstanding — can spiral into a one-star review about your entire service. And that’s the reality we all know too well: fast-paced, emotional, and often thankless.

For a long time, every new review notification felt like a gamble. You’d open it nervously, half expecting someone to vent their frustration publicly.

But here’s the shift: avoiding feedback doesn’t protect you — it just stops you from growing.

Shifting the Focus from Fear to Feedback

We decided to flip the mindset.

Instead of hoping reviews wouldn’t come in, we started asking for them.
We built feedback into our process — simple surveys, follow-up check-ins, and open invitations for honest opinions.

We stopped fearing negative feedback and started valuing it. Because every comment, even the tough ones, helps us refine how we work and communicate.

And that change made all the difference.

Now, we’re seeing three to four Google reviews every week — and they’re all five stars.

Celebrating the Right Reviews

The secret isn’t luck — it’s intention.

We’ve built a culture that expects feedback, asks for it confidently, and takes pride in it. So when those five-star reviews roll in, we’re not surprised anymore — we’re proud.

We celebrate them as a team, because they represent real service, real care, and real people doing great work.

What used to feel like a risk is now a reward.
We’ve gone from dreading that email to looking forward to it — because we know we’ve earned it.

Giving Back to the Community

One unexpected outcome of this shift is that it’s changed how we give feedback, too.

Now, when our tradespeople, suppliers, or local cafés deliver great service, we make a point to leave them a positive review.
It’s a small gesture, but it means a lot.

Because supporting your local network isn’t just good karma — it builds genuine relationships and lifts the whole community.
The more positivity you put out there, the more it comes back.

The Takeaway

Changing your mindset around reviews changes everything.

When you stop fearing feedback and start inviting it, you create a business that listens, adapts, and grows.
When you start giving positive feedback to others, you help build the kind of community everyone wants to work with.

And while mindset matters, so does having the right system in place.
Automating review requests, follow-ups, and feedback loops means this process doesn’t take up half your day — it just happens naturally, in the background, while you stay focused on running your business.

So next time that Google notification lands, don’t tense up — smile. You’ve earned it.

💡 CrayonsCRM Insight

CrayonsCRM helps agencies automate their review process, celebrate feedback, and build stronger community connections — one five-star moment at a time.

👉 Discover CrayonsCRM — built for property managers by property managers.